Frequently Asked Questions

FAQ

Shipping

How fast do you ship?
US orders ship within 1 business day and arrive in 7-10 business days. EU/UK 10-14 days.

Is shipping really free?
Yes — orders over $79 ship free to US/EU/UK. Otherwise $9.99 standard.

Can I track my order?
You'll get a tracking link by email within 24 hours of dispatch.

Products

Are your products safe for kittens?
All our fountains, mats, and accessories are safe for cats of all ages.

What about my multi-cat household?
Our 4L wireless fountain handles up to 3 cats comfortably.

Subscriptions

How do subscriptions work?
Pick your product, choose delivery cadence (30/60/90 days), save 15% on every shipment. Pause, skip, or cancel anytime in your account.

Returns

What if my cat doesn't like it?
30-day Mewra Promise: return any non-consumable item within 30 days for a full refund.

Contact

Still have questions? Email hello@mewra.pet — we reply within 24 business hours.